36: Open Feedback Culture

Resilient organizations don’t allow mistakes or errors. Even when the captain or CEO makes mistakes, people who are competent in the area can inform the leader and say, “No, you’re wrong.” This open feedback culture creates resilient organizations that eliminate mistakes.

• Related Note(s):
  • 27c: Why Environment Matters More Than You Think When Building Habits;
  • 24d: Strong product teams solve customer problems, instead of output;
  • 39: Increasing Quality of Systems;
  • 44d: Without conflict, there can be no trust;
• Source(s): Turn The Ship Around;

This note is mentioned in: