53c: Summarize when you want to clarify the other side's change request

When a person wants to change something and consult us as a coach or manager, summarizing their request helps clarify what we understand from their desire to change and catch any misunderstandings. As guides (or coaches), we’re not done until the other person reaches their goals. It tends to stop after the person changes their idea, but without them being done, we cannot be done. Our goals have to align in the end. Otherwise, nobody will change their mind.

• Related Note(s):
  • 15: What should you do when your manager delegates a task to you;
  • 23: The First Question of Feedback Discussions;
  • 4a: On Being Curious;
  • 34: Clarity in Organizations;
  • 27a: Increasing awareness of the actions and behaviors;
  • 17i: How to Understand The Public Talk Feedback You Get;
  • 44: Understanding Differences in Opinions and Perspectives;
• Source(s): Think Again by Adam Grant;