Great communicators are both the managers and a part of the feedback conversations, especially when they receive feedback. They take steps back, unstuck the conversation, and give it a pause or a direction for the conversation. These people are better suited for facilitating the discussions and are likely to advance in their careers. They have the humility to admit how they contributed to the now-stuck conversation and can drive the conversation to a result.
- Related Note(s):
- Source(s): Thanks for The Feedback by Douglas Stone & Sheila Heen
